Shipping policy
1. Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Options & Delivery Times
- Premium Shipping + Track & Trace: 1-3 business days
- Netherlands & Belgium: Estimated delivery within 1-3 business days.
- Rest of Europe: Estimated delivery within 3-7 business days.
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International Shipping: Estimated delivery within 7-14 business days, depending on the destination.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free shipping is available for orders over €25+ within the Netherlands.
4. International Shipping
- We offer international shipping to select countries. Delivery times vary based on customs processing and local carriers.
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- If you haven’t received tracking details within 3 business days, please contact us at support@gripelite.com.
6. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please allow a few extra days before reaching out, as shipping carriers may experience delays.
- If your package is lost in transit, contact us at support@gripelite.com, and we will assist in resolving the issue.
7. Address Errors & Failed Deliveries
- Ensure your shipping address is correct at checkout. GripElite is not responsible for orders shipped to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect address, additional shipping fees may apply for re-shipment.
8. Address Errors & Failed Deliveries
For international orders, GripElite is not responsible for any customs fees, duties, or taxes that may apply. These charges are determined by your country’s regulations and must be paid by the customer.
9. Returns & Exchanges
- If you need to return or exchange your order, please refer to our [Return Policy] for detailed instructions.
For any questions regarding shipping, feel free to contact us at support@gripelite.com